Now accepting applications for coaches!
What is it?
The Provincial Physician QI Coaching Program is a peer-to-peer coaching program designed to connect experts in quality improvement methodology with subject matter experts who are leading QI projects and/or initiatives within Doctors of BC’s Joint Collaborative Committees (JCCs). Coaches are PQI Level 3 (or equivalent) trained physicians who provide QI coaching mentorship and support to the physician project lead (coachee) through regular check-ins and meetings, ensuring that the project has a solid foundation of quality improvement methodology, grounded in the Institute for Healthcare Improvement's (IHI) model for improvement and the modified Quadruple Aim Impact.
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How does it work?
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Intake
Physician project leads who require or request a QI coach complete a short intake online. This establishes the project profile by identifying key criteria such as: QI needs, clinical area of focus or specialty, region/health authority, and availability.
Matching
Based on the project profile, a suitable coach will be selected and matched with the project lead. PQI Central staff will facilitate the connection and provide resources and templates to maximize the experience of both the coach and coachee.
Coaching
The coaching relationship will be directed by the participants and will vary based on the needs of the coachee. Each coachee is eligible for up to 10 hours of QI coaching per project.
Wrap-up and Evaluation
At the end of the coaching relationship, participants evaluate the program, which contributes to program reporting and improvement. All feedback and evaluation data remains confidential and will only be used for research in aggregate form.
Coach Skill Development
All physician QI coaches will receive onboarding and training and will join our QI coach community of practice with access to additional training and resources designed to enhance skills and confidence in QI coaching.
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What can I expect from QI coaching?
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The coach will work with the coachee to support designing and implementing a QI project including, but not limited to prioritizing problems and defining aim statements, working effectively in teams, analyzing problems to find root causes, developing indicators and measurement plans, understanding data, developing change ideas, testing and adapting changes, sustainability, spread and publication/presentation.
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How can I be involved?
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We are now accepting applications for QI coaches and expect to open intake for coachees in May 2024.
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Potential coaches
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For more information, contact Dr Jane Lea, Provincial Physician Lead, QI Coaching.
Resources for QI Coaches
Meet our coaches
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Dr Sarah Lea
- Sarah Lea is an FP Maternity Physician with a specific interest in perinatal addictions. Originally from Prince Edward Island, she completed her medical school training at Dalhousie University in 2010 after completing a Master of Science in Community Health and Epidemiology from Dalhousie. Sarah was drawn to Quality Improvement as a means of overcoming the burnout she was experiencing from the work she does in addiction medicine and supporting pregnant people with substance use disorder. In 2019 she completed her PQI Level 3 and was a physician lead with the Island Health PQI program until 2021. In 2022, Sarah completed the Executive Coach Certification at Royal Roads University and continues to carry out QI initiatives in the areas of perinatal substance use and maternity care.
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Dr Lawrence Yang
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Lawrence Yang has been a practicing family doctor since 2008 after completing his medical training in Florida and New York. He is a proud father, Brazilian jiujitsu white belt instructor, and a “joy in work” workshop facilitator. Lawrence is a former department head at Surrey Memorial hospital, and currently serves as a board member at the Health Data Coalition and the Division of Family Practice and is a facilitator and coach for the UBC Continuing Professional Development coaching and mentoring program. As an International Medical Graduate (IMG), Lawrence enjoys serving as a coach in the Personal Learning Plans program at UBC, and connecting IMGs with emotional, social, and clinical support. Lawrence has completed training in leadership from SFU’s Beedie School of Business, UBC Sauder School of Business, and the Fraser Health Physician Quality Improvement program, and is a graduate of the International Health Improvement QI coaching program and QI advisor program. He has a certificate in “cognitive coaching” and “humble inquiry” from Lean.org and completed the “Coaching for Excellence” training from the Physician Leadership Institute. Lawrence enjoys coaching around distressing topics such as work/life challenges.
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Dr Meera Rayer
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Meera Rayar is a pediatric hematologist/oncologist at BC Children's Hospital. She completed her medical school and pediatric residency training at McMaster University. She went on to complete a fellowship in pediatric hematology/oncology (PHO) and subspecialty training in bone marrow transplant and survivorship at the Hospital for Sick Children. She is a graduate of the Clinical Investigator program and has a master's degree in health service research from the University of Toronto.
Meera has been involved in quality improvement work since her time as a pediatric resident. She has completed the Clinical Academy at Health Quality BC and the PQI program. She was awarded a Hudson Scholarship to complete quality improvement work through BC Children's Hospital. Meera is currently the Division of PHO quality medical lead and co-lead of the BCCH Quality Network. She has participated in and led dozens of quality improvement initiatives. Meera has a keen interest in engaging with patients and persons with lived experience in the QI process, as well as QI education. -
Dr Shana Johnston
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Shana Johnston is a family practice and maternity doctor, practicing medicine for over 25 years. She has worked everywhere from rural ER to urban hospitalist, maternity to palliative care, clinical practice to assisting in the OR. Shana’s had many great experiences in medicine, but she also knows that the job takes a toll on doctors; in a system that is constantly asking its people to work harder and do more. In April 2021, Shana left her practice due to burnout, despite a long, interesting career, she had lost the joy in her work, and her sense of purpose in medicine. She admits that she wanted to walk away completely but knew she couldn’t afford to do so financially.
Shortly before burning out, Shana had been accepted into cohort 5 of the Physician Quality Improvement program. At the time she started, she was questioning her decision to embark on a QI project because she felt she had nothing left to give. Thankfully, she showed up anyway, and has come to find that being involved in PQI and doing the QI project turned out to be a shining light in an otherwise very dark time in her life. Through engagement with her QI project, Shana started to feel inspired again. She felt a sense of purpose, like she was making a difference. Shana later went on to do an alumni project where she created a group medical visit for women, using some of the tools she was using on her own personal healing journey, and she recorded an online version, which can be found on her website: drshanajohnston.com. Shana believes that she brings a fresh, "outside the box" perspective that could be helpful to others on the QI journey. She is happy to share her experience with the entire QI journey, that might help others who are struggling.
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Dr Stephanie Chartier-Plante
- Stephanie Chartier-Plante is a liver transplant and hepatobiliary surgeon, practicing at Vancouver General Hospital. She completed a family practice and general surgery residency at UBC along with a hepatobiliary surgery fellowship in BC. She spent 2 years in Dallas completing a solid organ transplant fellowship. Stephanie dove into QI during the COVID-19 pandemic, completing levels 1,2 and 3 with the physician led quality improvement program. She wanted to make some change in the way liver transplant recipients are cared for in BC. Since completing her project, she has been trying to convince her colleague to get involved with QI. Stephanie has been subsequently involved as a coach with the VCH/PHSA QI program. She’s interested in how surgical and cancer care can be improved in BC. She enjoys hearing about different QI idea and how they can be implemented to improve patient care.